About Us

 Battlefield Telecom Consulting was started in 2009 to leverage our vast experience training and fixing Customer Service issues in Call Centers and other organizations worldwide. Working with vendors like Avaya, Blue Pumpkin, Witness Systems, IBM and Sprint has allowed us to see and share best practices in Customer Service around the world first hand.


This experience has benefitted organizations like:

  • Blue Cross/Blue Shield
  • LL Bean
  • Sprint Mobile
  • the states of Colorado and Queensland
  • Pearmund Cellars
  • the US Departments of Labor and Defense
  • HSBC
  • Mellon Bank

 Partnering with RMH Telecom Consultants has increased our ability to further meet your needs by providing peace of mind with support from one of the leading organizations in the Telecom Expense Management space.


Why do you need Battlefield Telecom Consulting?

  • Improvements in Customer Service with resulting increases in customer satisfactions and revenues
  • Call Center systems optimization to increase performance and keep costs low
  • Risk-Free Telecom expense reviews and recommendations
  • Partnership with a Neutral and Independent advocate who works on YOUR behalf